Clause 01Your first fortnight
If this turns out not to be the thing you needed, tell us inside 14 days of the first charge and that opening month goes back in full. No form to complete, no retention call, and no obligation to have switched anything on. What you bought was cover for a bad day. If the cover is not wanted after all, it should not still be sitting on your card.
Clause 02Every month after that
Stop at any point. Doing so cancels the next renewal; the month already paid for stays yours, and cover expires alongside it rather than at the instant you click. Part months are not prorated, save for two cases we settle without debate:
- Any circumstance where the law gives you a right to money back.
- Any charge that was our error: a wrong quantity, a duplicate, or a line you stopped which billed regardless. Returned in full.
Clause 03What refunding does to the service
Refunding a subscription terminates what it was paying for. Agents stop reporting, the desk stops watching, and on the backup lines stored material is cleared on the vendor's deprovisioning timetable. Retrieve anything you still want out of a vault before you cancel. Say the word and we will keep the line alive long enough for you to get it out.
Clause 04Making the request
Write to support@cyberdefense.software from the account address, quoting the receipt or invoice reference. Money goes back to the card it came from, which typically appears within 5 to 10 working days, depending on the issuer.